FAQs – fitflop

Placing order, tracking, delivery

How do I place an order on FitFlop?

Find the product you wish to buy

Select the size of the product

Add the product to your shopping bag by clicking on "Add to Bag"

Go to your shopping bag and click on "Checkout"

Provide your Shipping Address

Confirm payment and your order will be placed

How can I figure out the correct size for me?

Each item you select will have a 'Size Chart' on the product page. You can refer to the size chart and the provided sketch on 'How to Measure' to determine the right size of shoes. You can also visit our Find Your Fit page to find your accurate size.

Do I need to create an account to place an order?

No, you can place an order without signing in. We will take your contact details for order communications during checkout. However, we recommend creating an account for a personalized experience and seamless order tracking.

How can I check if FitFlop delivers to my PIN Code?

Our Product Page has a section for 'Delivery Options' right below the 'Buy It Now' button. Please enter your PIN code there and click on 'Check'. The tool will indicate whether your area is serviceable.

Delivery is not available at my address. What should I do?

We are trying to add more PIN codes to our delivery list. If you do not find your PIN code at this point in time, we request you to check back in a few days.

Payments

How can I pay for my order at FitFlop?

Payment can be made through any of these modes:

1. Credit Card

2. Debit Card

3. Net Banking

4. Wallet

5. UPI Payment

Do you accept COD (Cash on Delivery) payments?

No, currently we do not accept COD
(Cash on Delivery) payments.

What should I do if my payment fails?

Please verify all the details entered and check your network connection. If your payment still fails after verification, try again after some time. You can contact us if the issue persists.