Shipping & Return Policy

Shipping Policy

  • For all confirmed orders received, the order will be dispatched in 2 to 3 business days. The delivery timeline may vary depending on the time required by courier partner.

  • Order once is shipped from our warehouse, the same cannot be cancelled. If you wish to continue with cancellation, you may refuse to accept delivery when the courier partner comes.

  • If you accept the delivery and are not satisfied with your order upon delivery, you can raise a return request.

Return Policy

  • Only unused goods will be accepted for refund, within 15 days of receipt of the product.

  • Items to be returned must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap). We'll gladly repair an item if it's broken.

  • Returns Process :

    • Go to: Returns page
    • Enter your order number and email/phone
    • Select the order from the list of orders and click on “Return.”
    • Select your reason from the given list
    • Upload images and/or videos of the product from all angles (4-5 images
      recommended)
    • Ensure that the product tags are intact
    • Select the preferred refund mode
    • Verify your address and proceed to return

Refund Policy

  • Refunds will be processed as follows:

    • Prepaid refunds take 5 to 7 business days, depending on your bank partner's
      processing time, after the refund is initiated.
    • Please note that Fitflop only initiates a refund after the returned product has
      been received and the condition check has been accepted. Items that fail the
      condition check will not be eligible for a refund or return.
    • The timeline for initiation of the refund may vary depending on the time
      required by the courier partner to return to the Fitflop delivery centre.
    • Fitflop reserves the right to decline returns or refunds if the policy conditions
      are not met.
    • For any queries, customers can reach out to support@fitflop.in